Wholesale Terms of Service
Opening Order $300 minimum, reorders $150 minimum.
All first orders are credit card only (Visa, MasterCard and American Express). Net 30 terms can be established for re-orders with approved credit. Send terms sheet to email@example.com (not .com). Terms are Net 30 from date of invoice on approved credit. Past due accounts are subject to a change of 2% per month. There will be a $25 charge on all returned checks. COD’s are not accepted.
Please read full policy before requesting return.
All shipping and damage claims or errors must be made within 10 days of receipt of goods. These returns will not be accepted without prior authorization from our customer service department. Price-tagged or shop worn merchandise may not be returned. For shipping/order errors, product must be received in perfect/resalable condition including all gift boxes and protective sleeves.
Please enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received. Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from Paperproducts Design confirming this.
All prices are US dollars. For Canadian prices please email us. Canadian prices will be applied to orders during order processing.
Paperproducts Design ships FOB Novato, California. We typically ship orders in 3-7 business days. Please refer to the below map for estimated transit time from our warehouse. Typically ground shipping to anywhere in the continental US takes 3-7 business days.
Note: Some oversized items may incur additional charges.
All back orders over $50 are shipped without notice unless otherwise specified.